Required Questions

General Questions for CRM Data Collection

Patient Demographics and Pracitice Preferences:

  • What types of wounds are most commonly treated in your practice?

  • What are the typical patient demographics for these treatments (age, gender, underlying conditions)?

  • How do you prefer to receive follow-up information (phone, email, in-person)?

Product Usage and Satisfaction:

  • Which skin substitute products do you currently use?

  • How satisfied are you with the performance of [specific product] in your wound care treatments?

  • Have you encountered any issues or side effects with these products?

Treatment and Outcome Tracking:

  • How do you measure the success of a wound care treatment?

  • What outcomes have you observed with the use of [specific product] in treating chronic wounds?

  • Can you share any specific patient case studies or success stories? (This may be a two way street)

Clinical and Procedural Insights:

  • What criteria do you use to decide which skin substitute to apply for a specific wound type?

  • How do you integrate new wound care products into your treatment protocols?

  • What are the common challenges you face during the wound healing process?

Inventory and Supply Chain:

  • How do you manage inventory and ordering of wound care supplies?

  • What are your most frequently ordered products?

  • Have you experienced any supply chain issues with specific products?

Insurance and Billing:

  • What are the common insurance coverage issues you encounter with skin substitutes?

  • How do you handle reimbursement challenges for wound care products?

  • What documentation do you require for insurance claims related to wound care treatments?

Training and Support:

  • What type of training do you provide your staff regarding the use of new wound care products?

  • What additional support or resources do you need from suppliers to better integrate their products?

  • How do you stay updated with the latest advancements in wound care?

Specific Questions Clinical Workflow and Efficiency

  • What steps do you take to ensure proper documentation and compliance with Medicare for wound care supplies?

  • How do you streamline the ordering and replenishment process for wound care products?

  • What technological integrations (e.g., EHR, inventory management systems) do you use to enhance efficiency?

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